There's no obligation to bring the car back to the dealership you bought it from for service or repairs. As long as the service or repairs are carried out by a professional mechanical workshop like Middleborough Car Care according to the manufacturer's specifications, and quality parts and fluids are used, your warranty remains intact.
When you bring your vehicle to Middleborough Car Care, you can trust that every mechanic is equipped with the necessary qualifications and Auto-Tech training, giving them the tools to consult the top provider of automotive technical information and instruction. Thus, you can be sure that our staff stays current on the newest developments in automotive service, and that your car's warranty will remain valid after being serviced with us.
A service from a dealership isn't necessary to retain your new car warranty. You always have the right to decide where to have your car serviced, repaired and maintained at competitive prices, without compromising either your manufacturer's warranty or your Consumer Guarantee rights.
When you choose Middleborough Car Care for your vehicle needs, you can be assured of professional mechanics equipped with Auto-Tech training, consulting the best in automotive technical information. This ensures your car is handled by experts up-to-date with the latest advancements in car service and ensures the validity of your warranty even after servicing with us.
With a dedication to quality, Middleborough Car Care only uses Repco branded parts & products, designed to Repco quality standards, and are backed by the Repco Nationwide Warranty for extra assurance. We also strictly use fluids and lubricants that meet original car manufacturer specifications.
Be aware of the difference between manufacturer, statutory, and extended warranties to make an informed decision about servicing your car. You are always protected by a statutory warranty or a Consumer Guarantee under Australian Consumer Law, and this statutory protection supersedes any manufacturer or express warranties.
Dealers often fail to disclose all the details about these warranties which can mislead consumers into agreeing to a long-term contract without a complete understanding of the terms.
Be wary of car dealers who offer express or extended warranties when purchasing a new vehicle. These extra warranties often come with a number of conditions and restrictions, and don't always deliver what they promise. These additional warranties rarely provide additional benefits beyond basic statutory rights and can trap buyers in long-term agreements with the selling dealership.
Dealers rarely inform customers of potential drawbacks involved with returning a new car to the dealership for service or repair. This includes the potential for extended travel for service or increased wait times due to limited service locations or mechanics. So, make the right choice and bring your new car to Middleborough Car Care for service.
What is a consumer guarantee?
Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.
What is a manufacturers warranty?
Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle must be returned to an authorised dealer for service.
What is an express or extended warranty?
Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.
Can Middleborough Car Care service my new car without voiding the warranty?
There is no requirement to service your car at a manufacturer’s dealership to preserve;
What steps will Middleborough Car Care take to protect my warranty?
Middleborough Car Care are fully qualified to carry out log book servicing, and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required - meaning the manufacturer's warranty remains intact. In addition, all work carried out by Middleborough Car Care is backed by the Repco Authorised Service Nationwide Warranty.
Can Middleborough Car Care stamp my logbook?
Middleborough Car Care can and will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.
Will having my car serviced with Middleborough Car Care help maintain the value?
It goes without saying that a vehicle that has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Middleborough Car Care will stamp your logbook, which can prove invaluable should you ever decide to sell the car.
What about extended warranty or service plans?
Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Middleborough Car Care will be happy to advise you on the conditions and relative value before you commit to any service plan.
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